Orders within the United Kingdom are shipped free of charge via Royal Mail, fully tracked and insured. International orders are shipped via DHL Express for £30 and are also fully insured. Please note that any import duties or taxes incurred in the destination country are the responsibility of the customer. We cannot issue refunds for parcels returned due to unpaid customs fees, so we recommend checking your local import regulations before placing your order.

For in depth shipping information, please visit our shipping page.

Once your order has been dispatched, you will receive an email containing all relevant tracking information, allowing you to monitor your shipment at every stage.

All international shipments may be subject to local import duties and taxes, which are payable by the customer. These charges are determined by your destination country, and we advise reviewing your local regulations to avoid any delays or additional fees.

Every piece of The Winter House jewellery is handmade. Made-to-order pieces typically ship within three to six weeks, while ready-to-ship items are dispatched within one week of purchase.

If you have a specific deadline or require your piece sooner, please contact us at winterhousejewellery@gmail.com to discuss your requirements, and we will do our best to accommodate your request.

At The Winter House, every piece of jewellery is handcrafted with care, and most of our work is made-to-order or bespoke. As such, we generally do not accept returns, except in exceptional circumstances. Returns are never accepted for items purchased during sample sales or for special orders.

As a solo maker, Liam Winter takes pride in the time, care, and attention devoted to each piece. We appreciate your understanding of the craftsmanship involved. While we cannot offer refunds for bespoke, made-to-order, or personalised pieces, our team is always available to provide guidance or assistance to ensure you are satisfied with your jewellery.

To be eligible for a return for stocked pieces, your item must be unworn, unused, in the same condition in which it was received, with all tags attached, and in its original packaging. Proof of purchase or a receipt will also be required. Any items sent without prior approval will not be accepted.

Each bespoke piece is created specifically for you and cannot be returned. Bespoke items include any piece customised or altered from its original design, including changes to ring size, stone selection, stone layout, finish, or metal. By purchasing a bespoke piece, or paying any deposit or balance, you agree to these terms. Made-to-order pieces and any ready-to-ship items personalised at the customer’s request are also non-refundable.

For in stock items that have not been personalised, we offer a full refund within 30 days of purchase, provided the piece is returned in its original condition.

If your jewellery arrives damaged or defective, please contact our team immediately. Eligible returns will be inspected upon receipt, and you will be informed whether a refund has been approved. Approved refunds will be processed to your original payment method, although bank or credit card processing times may vary.

Your The Winter House piece is designed to last a lifetime. While our jewellery is highly durable, it remains delicate and should be handled with care. Over time, pieces will naturally evolve, developing a patina, slight darkening in areas, and minor signs of wear such as small scratches or dents. These characteristics are part of the natural beauty of fine jewellery and reflect its history and use.

For in depth jewellery care advice please visit our product care page.

To preserve the condition of your jewellery, we recommend storing it in a dry, dark place when not in use, preferably in the original box or a dedicated jewellery storage solution. Avoid exposing your pieces to chemicals such as perfumes, body lotions, sunscreens, cleaning products, and household bleach, as these can affect precious metals.

We advise removing your jewellery during activities that may accelerate wear or tarnish, including: household chores, gardening, showering or bathing, swimming in pools or the sea, using lotions or cosmetics, exercising, or participating in contact sports. Sterling silver is particularly sensitive to salty air, chlorine, sulphur, humidity, and perspiration, and should be stored carefully to minimise tarnishing.

For regular upkeep, gently polish your jewellery with a microfiber cloth. For more detailed cleaning, such as engravings, use warm soapy water and a soft toothbrush. Avoid harsh chemicals or abrasive materials that may damage the metal or stones.

Each piece is crafted with care and ethical consideration. Stones are hand-selected, and all craftsmanship is held to the highest standards. For sourcing information on certified stones, please contact our team.

All rings from The Winter House are handcrafted, allowing us to create each piece to your exact size. If you find a design you love but do not see your size listed, please contact us directly so we can accommodate your requirements.

Accurate sizing is essential to ensure comfort and wearability. We recommend having your finger measured by a local jeweller before confirming your size with us, and keeping in mind that factors such as body temperature can influence finger measurements. Alternatively, a ring sizer can be ordered to help determine your precise size.

See our Size Guide page for further information

Please inspect your order carefully upon receipt. If your jewellery arrives damaged, defective, or incorrect, contact us immediately. Prompt notification allows us to assess the issue and ensure it is resolved quickly and efficiently.

Please note that our prices do not include customs duties or local taxes. These charges vary depending on your destination country and region. If you are unsure about the fees that may apply, we recommend contacting your local customs office for guidance before placing your order.

Each piece from The Winter House is made to order in our Manchester studio. Please allow 3–6 weeks from the date of purchase for production and shipment of made-to-order or bespoke items. Ready-to-ship pieces are typically dispatched within one week.

Once your order has been shipped, you will receive an email with tracking information. If you encounter any issues with delivery, please contact us immediately at winterhousejewellery@gmail.com so we can try to assist you.

If you require your piece sooner, please reach out to us and we will do our best to accommodate your request.

Please note that customs duties and local taxes are not included in our prices. These charges vary depending on your destination country and region. If you are unsure about applicable fees, we recommend contacting your local customs office prior to placing your order.

We encourage you to review our Terms and Conditions, product care, and shipping information before making your purchase.