SHIPPING

Shipping Information

At The Winter House, every piece is handmade with care and securely shipped to you with full insurance and tracking. Below you’ll find details on shipping rates, delivery times, and important information regarding customs and duties.

Quick Shipping Summary

UK Orders: Free via Royal Mail (tracked & insured)
International Orders: £30 via DHL Express (tracked & insured)
Made-to-Order Jewellery: Ships in 3–6 weeks
Ready-to-Ship Jewellery: Dispatched within 1 week
Customs & Duties: Customer’s responsibility

Shipping Rates

United Kingdom: Complimentary shipping via Royal Mail. All orders are fully tracked and insured.
International: £30 flat rate via DHL Express. Fully tracked and insured.

Please note: Import duties and local taxes are the responsibility of the customer. We cannot refund parcels returned due to unpaid customs charges.

Delivery Times

Made-to-Order Jewellery: 3–6 weeks from purchase date.
Ready-to-Ship Jewellery: Dispatched within 1 week of purchase.

If you need your piece sooner, please contact us and we will do our best to accommodate your request.

Tracking Your Order

As soon as your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel’s journey.

Customs & Import Duties

International orders may be subject to customs duties or local taxes. These charges vary by destination country and are payable by the customer. To avoid unexpected fees or delays, we recommend checking your local import regulations before placing your order.

Special Requests

If you have a specific deadline, please get in touch before placing your order. We will always try to accommodate your timeline where possible.